This will clear the cache for the particular internet page and reload it from scratch, fetching all possible updates. Every time you close an Incognito window and open it again, it automatically clears any cache and cookies from the previous session without affecting your regular browser windows.Īnother handy procedure, if supported by your browser, is Clear cache and hard refresh. Using an Incognito window, on the other hand, will allow you to test if the problem you are encountering persists, without losing anything. If you clear all your cookies, you'll be logged out of all websites you're currently logged into.
What's the difference between using Incognito and clearing your cache/cookies?Ĭlearing cookies and data will affect your entire browser, including other sites you may be using. If the problem persists, then the issue is most likely somewhere else, and we can proceed to investigate. On mobile, tap the three-dot icon on the bottom-right. To rule out any issues caused by your own device, we usually suggest clearing your cache or using a Private/Incognito window. To open an incognito window in Chrome, click the three-dot icon on the top-right corner of the browser and select New incognito window. This might cause several issues, such as seeing outdated information, inability to log in, or failure to load something altogether. Of course, various checks are performed to make sure what you're viewing is up to date, but sometimes things go wrong.
Whenever you open a website, this locally stored data is used instead of downloading it again. In order to increase loading speeds and reduce the amount of traffic, every browser stores data like old versions of a website, login credentials, etc. It might sound trivial, but it's actually a very sound advice! Very often, you might get a suggestion from the Support team to clear your browser cache/cookies, or try opening the page in an Incognito window.
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